Walk-ins Welcome or Call/Book Online for a 1 Hour Appointment
Kingston's Premiere Smartphone, Tablet, and Mac Repair Shop!
Questions & Answers
FAQ'S with FixMyPod
We often get asked the same questions from concerned customers regarding their smartphone, tablet or Mac computer. We have composed this list of FAQ's to help customers understand common issues with their technology. Today's electronic devices are complicated and can be difficult to understand. Try and find a question you may have about your device, or just read for fun:
Q: HOW DOES FIXMYPOD FIGURE OUT WHAT'S WRONG WITH MY PHONE?
A: We perform a thorough diagnostic analysis.
When your device visits our service center, we test every feature to ensure it is working to its full capabilities. If there is any issue, our experienced technicians will detect the problem and recommend the correct repair (similar to an automotive repair shop) upon customer approval our experienced technicians will perform the necessary repairs/replace the broken parts and get your smartphone, tablet or Mac back to you working like-new again.
Q: MY SCREEN IS SMASHED, SHOULD I FIX IT?
A: Yes, you need an LCD/Digitizer replacement.
Definitely fix your screen! It is time for a screen repair. Leaving your phone screen broken can often lead to other phone complications. Most phones come with an owner’s manual that warns against using a broken device. Our expert technicians specialize in replacing phone screens just like yours! We can swap out your busted and cracked phone screen for a new one quickly while you wait. Our repairs are meant to last and we often suggest purchasing a tempered glass screen protector during your repair to ensure your device is properly protected. We can perform your LCD/Digitizer screen replacement in under an hour!
Q: MY DEVICE IS DRAINING TOO FAST AND DYING AT RANDOM PERCENTAGES, WHAT IS WRONG WITH IT?
A: It sounds like you need a battery replacement.
It’s most likely your battery. Lithium-Ion batteries only last between 600-1000 chargers before they begin to weaken. That number drops significantly if your smartphone or tablet has been exposed to either extreme heat or intense cold. These intense temperatures cause batteries to swell, impacting their ability to charge fully and hold a charge. Our experienced technicians can replace your battery and always ensure proper charge/drain tests before giving your phone or tablet back to you.
Q: I DROPPED MY PHONE IN THE TOILET AND IT'S NOT WORKING! WHAT SHOULD I DO?
A: Bring your device to FixMyPod for liquid/water damage treatment.
There is still hope! Our expert technicians use a special machine to clean all the corrosion off of your motherboard. Your phone is thoroughly scrubbed using micro-vibrations and a liquid solution!
Q: I CAN'T HEAR MY PHONE CONNECT TO THE CHARGER, IS THIS NORMAL?
A: No, you should be able to see and hear the connection. You need a USB/charging port repair.
It's your charging port! Let our experienced technicians handle this repair for you. Charging ports can be tricky and can’t always be repaired but we always try our best to satisfy your needs and get your device working like-new.
Q: MY HEADPHONES WON'T WORK, BUT WORK FINE WITH OTHER DEVICES. HOW COME?
A: You need a headphone jack replacement.
This is a very common issue and can be fixed by replacing the headphone jack in your device. Headphone jacks tend to wear-out due to general wear & tear and may also begin malfunctioning if they have been exposed to water or moisture. Our expert technicians can replace your headphone jack and get you back to listening to your favorite songs!
Q: THERE ARE LINES AND DISTORTION ON MY PHONE SCREEN. WHAT'S THE PROBLEM?
A: It's your LCD, you need an LCD replacement.
This is an issue with the LCD and our certified technicians can repair this very common issue in one hour or less!
Q: MY TOUCH SCREEN ISN'T WORKING! HOW CAN YOU HELP?
A: We can replace your digitizer in under an hour.
It is time for a digitizer replacement! Our expert technicians specialize in this repair. We understand how frustrating it is when certain spots on your phone won’t respond to touch commands and that’s why we offer our repair services at very competitive prices. Call today to book your one hour repair appointment!
Q: MY FRAME IS BENT, WHAT SHOULD I DO?
A: Bring it to FixMyPod for a back/frame housing unit replacement.
Without the support of your phones frame, your device becomes much more susceptible to pressure damage. The LCD, Digitizer and back glass can be easily cracked, chipped and broken if pressure is applied directly to the screen. This includes sitting with it in your back pocket or applying pressure directly with your thumb of forefinger. Our expert technicians can replace your back/frame housing so your device looks and feels brand new again, making it stronger and more durable.
Q: MY DEVICE IS NOT RESPONDING NO MATTER WHAT I TRY! CAN YOU DO ANYTHING?
A: Yes, we can recover your valuable data with our data-recovery services.
Your only option may be to salvage the valuable content on your device. We offer specialized data recovery services for these unfortunate circumstances. Let our certified technicians recover your priceless pictures, videos and contacts with our reliable data recovery services. We can place them on a new refurbished phone or USB drive for you.
Q: I WANT TO SWITCH PHONES BUT DON'T WANT TO LOSE ALL MY CONTACTS, CAN YOU HELP ME?
A: Yes, we can transfer your data with our data-transfer/backup services.
Our technicians can back up your files and contacts and transfer them onto your new phone making the process as painless as possible. We have performed this service hundreds of times and adhere to strict policies to keep your information confidential throughout the entire process.
Q: MY PHONE SCREEN ISN'T DIMMING WHEN I'M TALKING ON THE PHONE & STAYS BLACK AFTER A PHONE CALL, CAN YOU FIX THIS?
A: Yes, you need a proximity sensor replacement.
The proximity sensor tells your phone that something is close to the phone screen. It will automatically darken your phone screen so no buttons can be accidentally pushed during a conversation. When it does not go dark and stays activated, it can be very distracting and it is much more likely that you will accidentally hit buttons while on the phone. This problem can be resolved by a proximity sensor replacement.
Q: I CAN'T HEAR THE OTHER PERSON ON THE PHONE. WHAT'S THE PROBLEM?
A: It's as simple as replacing your earpiece speaker.
This problem is usually caused by a malfunctioning earpiece. A simple earpiece speaker replacement will fix this issue in no time.
Q: MY CAMERA IS BLURRY AND NOT FOCUSING, WHY?
A: Your front or back camera is malfunctioning.
It sounds like you need a camera replacement. FixMyPod can replace this part and have you taking epic pictures again soon!
Q: MY PHONE HAS BEEN REALLY SLOW AND SLUGGISH, IS THERE SOMETHING YOU CAN DO?
A: Yes, we can refresh your system with our operating system restore services.
Our technicians can refresh the Operating System and have your device running as good as new.
Q: MY DEVICE IS NO LONGER VIBRATING! HOW COME?
A: Your vibration unit has stopped working.
The issue is your vibration unit inside your phone and can easily be replaced by our expert technicians.
Q: I HAVE TO UNLOCK MY PHONE TO ADJUST THE VOLUME, IS THIS NORMAL?
A: This is not normal and you need a volume button repair.
This means it's time for a volume button repair. Call or come to our store for information on having your volume buttons restored to original functionality!
Q: MY DEVICE IS TAKING A LONG TIME TO CONNECT TO NETWORKS, SOME NETWORKS AREN'T EVEN SHOWING UP! WHAT IS WRONG WITH MY PHONE?
A: Your WiFi or BlueTooth antenna is damaged.
This common issue can be resolved with a WiFi or Bluetooth Antenna repair.
Q: THE PERSON ON THE OTHER LINE SAYS THEY CAN'T HEAR ME, CAN YOU FIX THAT?
A: Yes, all you need is a microphone replacement.
This is an issue with the microphone and can be repaired by our certified technicians using only the highest quality parts. We want you to stay connected with your family and friends. That’s why we continue to be the best at what we do!
Q: VIDEOS AND MUSIC AREN'T PLAYING THROUGH MY SPEAKERS! DO YOU FIX THIS?
A: We sure do, you need a speaker repair.
Yes, we can replace your smartphone / tablet speakers and get them working like-new again!
Q: I CAN NO LONGER NAVIGATE MY MACBOOK, WHAT'S THE PROBLEM?
A: The problem is your TrackPad is unresponsive.
This is a problem with your TrackPad and can most definitely be repaired!
Q: CERTAIN KEYS ON MY KEYBOARD AREN'T WORKING WHEN I PRESS THEM, HOW COME?
A: Dirt, grit, and dust can cause this issue or if your device has ever been wet it might be corrosion!
We offer keyboard repair for just this reason. Call or come to the store today and speak with one of our expert technicians about your keyboard repair/replacement.
Q: MY HOME BUTTON IS STUCK AND WON'T WORK! WHAT SHOULD I DO?
A: Bring your device to FixMyPod so we can repair your home button.
This is a common issue and a standard repair for our experienced technicians. Bring it to FixMyPod so we can get your home button working like-new again!